A small mail order firm Seas Beginnings has one phone line. An average of 60 people per hour call in orders and it takes an average of 1 min

Question

A small mail order firm Seas Beginnings has one phone line. An average of 60 people per hour call in orders and it takes an average of 1 minute to handle a call. The time between calls and the time to handle calls are exponentially distributed. If the phone line is busy, Seas Beginnings can put up to c – 1 people on hold. If c – 1 people are on hold, a caller gets a busy signal and calls a competitor (Air End). Seas Beginnings wants only 1% of all callers to get a busy signal. How many people should the company be able to put on hold?

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2 months 2021-10-08T10:26:11+00:00 1 Answer 0 views 0

Answers ( )

1. Answer:

No. of Persons= 16

Step-by-step explanation:

There was a one phone line

Average no of people calling = 60 in one hour

% of all callers at most can get busy signal

Probability < 0.6

Probability for less than 1 person on hold = 0.2642

No of persons = 0.2642(60)

= 15.852 or 16

16 persons in hour the company is able to put on hold